Payment Policy

We exclusively accept PayPal as the secure and convenient payment method. Pay With PayPal When you place an order with PayPal, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. If you are already a PayPal customer, you can log in with your user data and make a payment. Are you new to PayPal? You can log in as a guest or open your PayPal account and confirm your payment. Payments are typically processed within a few minutes, and your order will be immediately processed.

Contact Us

For further assistance, please don't hesitate to reach out to us via email. Upon receiving your email, our customer service representatives will respond within one business day. We appreciate your patience and understanding.

Our office hours are from 8:30 to 24:00, Monday to Friday (excluding holidays and weekends). We aim to respond to most emails within one business day. If you do not receive a response from us, please check your spam folder.

Shipping Policy

We prioritize delivering items to our customers as swiftly as possible. The total delivery time comprises the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you.

Your orders will typically be processed within 3-6 days of placement, unless otherwise stated.

Shipping time:
Small items: 3-7 business days
Large items: 7-14 business days

Shipping fee: Free shipping within the United States
Shipping from: US local warehouses
Shipping area: US and international (please contact us before placing an order for international shipping)

For any other questions, please contact us at sales@prostarpower.com

Return & Refund Policy

Orders can only be canceled before delivery. We will process canceled orders within 48 hours of the customer's request, and refunds will be issued within 3-5 working days.

Return & Exchange:
1. Conditions for return:
- Return period: within 2 days of receiving the product.
- Applicable circumstances for return and exchange: product is damaged during transportation; wrong product received or missing parts.
- Information required for return or exchange: order number, consignee, photo, and video proof of the product and packaging.

2. Return process:
Step 1: Please contact us in advance. We will process the application within 3-5 working days and respond with the processing result.
Step 2: Upon approval of your return or exchange application, you may need to send the product back to us within 5 days (packages without our agreement will be rejected) and provide us with the tracking information.
Step 3 (for exchanges): Upon receiving the product and verifying its condition, we will ship the replacement and provide you with the updated tracking number within 7-15 working days.

3. Shipping fee for return:
- Customer responsibilities: Personal reasons such as dissatisfaction with the products or no longer needing them.
- Website conditions: Product is damaged during transportation; wrong products shipped or missing parts.

1. Refund conditions:
- Full refund applicable if products are returned in good condition and customers cover the shipping fee.

2. Refund process:
- After receiving the returned product, we will initiate the refund process, and the funds will be returned to your account within 3-10 working days.
- If you do not receive the refund, please contact us.

Note: Any return or exchange without prior application will not be accepted.

Terms of Use

The purchase of any product or service through the Prostar website is governed by the Terms and Conditions of Use as outlined below by Prostar ("Terms of Use"). Please carefully read the Terms of Use. By accessing the Prostar website, you agree to abide by the Terms of Use. If you do not agree to the Terms of Use, you may not access or use this site.

By visiting the Prostar website, accessing or using any of its services or information, you agree to be bound by the Terms of Use. If you do not wish to be bound by the Terms of Use, your only option is to refrain from using the services of Prostar. These Terms of Use constitute a legally binding agreement between you and Prostar, indicating your acceptance of the Terms of Use through your use of the Prostar website.

You acknowledge that Prostar reserves the right to modify, improve, or discontinue any of its services at its sole discretion and without notice. You further acknowledge that Prostar may provide services to you through subsidiaries or affiliated companies.

You acknowledge that the Prostar website may contain proprietary and confidential information protected by intellectual property laws and international treaties. Prostar grants you the right to view and make a single copy of portions of its content for offline, personal, non-commercial use. Our content may not be sold, reproduced, or distributed without our written permission. Any third-party trademarks, service marks, and logos remain the property of their respective owners.

By submitting content to Prostar, you grant Prostar an irrevocable, worldwide, royalty-free license to publish, display, modify, distribute, and syndicate your content worldwide. You confirm that you have the authority to grant this license to Prostar.

The Terms of Use will apply until terminated by Prostar without notice at any time and for any reason. Terms that are meant to continue indefinitely shall remain in effect.

You understand and agree that your use of the Prostar website is at your own risk. Prostar provides services "As Is" and "As Available," without making any express or implied warranties regarding the operation of the website or the quality of its content. This includes, but is not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

You agree that Prostar and its subsidiaries or affiliates shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising from your use of the Prostar website. This includes, but is not limited to, damages for loss of profits, interruption of business, or loss of information. Prostar's liability is limited to the greatest extent permitted by law.

Prostar may include hyperlinks to third-party content or websites. You acknowledge that Prostar is not responsible for, and does not endorse, any advertising, products, or resources available from such resources or websites.

You agree to submit to the personal and exclusive jurisdiction of the courts determined solely by Prostar to resolve any legal matters arising from the Terms of Use or related to your use of the Prostar website. If any provision of the agreement is deemed invalid, the remaining terms and conditions shall remain in effect.

The Terms of Use constitute the entire agreement between you and Prostar. Additional terms and conditions may apply when using other services, affiliate services, or third-party content.

Prostar reserves the right to modify the Terms of Use at its sole discretion and without notice. Changes become effective upon posting on the Prostar website, and your continued use of the website signifies your agreement to the amended terms and conditions.